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Immerse yourself in the energetic vibe of Auckland City Center at the Auckland City Hotel. This centrally located property offers easy access to iconic attractions, vibrant nightlife, and a wide range of dining options. Indulge in modern comforts with air conditioning, complimentary Wi-Fi, and luxurious toiletries in the rooms. Enjoy captivating city views from select rooms. Explore Viaduct Harbour, Sky Tower, and Auckland War Memorial Museum, all within walking distance. Experience sincere hospitality and a comfortable stay with friendly staff. Book now for a memorable stay! [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Located in heart of Auckland
Check-in [24-hour]
280 meters to public transportation
Inside city center
Free Wi-Fi
Car park
Front desk [24-hour]
Fitness center
Restaurant
Happy hour
Shuttle service
Family room
3 travelers have booked today.
Based on 5,064 verified reviews
8.7
8.6
8.5
8.2
7.9
7.8
Location rating score
Value for money | 8.2 |
Location rating | 8.7 |
Nearest airport | Auckland Airport (AKL) |
Distance to airport | 17.6 km |
What dining options are offered at Auckland City Hotel?
Start off your day with Auckland City Hotel's available dining options such as Buffet in restaurant to discover what's offered at this property!
Does Auckland City Hotel provide an option for contactless check-in and check-out?
At Auckland City Hotel, guest visitors can take part in contactless check-in and check-out option provided by this property for your convenience and safety.
What public parks are nearby Auckland City Hotel?
While lodging at Auckland City Hotel, enjoy your morning or evening walk at nearby park which include Myers Park, Victoria Park, and Albert Park.
What is Auckland City Hotel pet policy?
Auckland City Hotel's additional pet policy indicates that the weight/size limit is 26 lbs and the number of pets allowed per room is 1. Please contact the property for more information regarding pet policy.
How many rooms does Auckland City Hotel have?
Auckland City Hotel has a total of 135 rooms.
At what time of the year is Auckland City Hotel most popular?
Auckland City Hotel's most popular month where verified tourists have stayed the most is in August.
What payment options are supported at Auckland City Hotel?
Enjoy the flexibility of easy payment at Auckland City Hotel which accepts up to 7, with payment card options consisting of MasterCard, UnionPay, Visa, American Express, and Cash.
What is the average rating that verified Group travelers have given to Auckland City Hotel?
Verified group travelers that have stayed at this property have given Auckland City Hotel an average rating of 8.1. You can find more specific customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.
What time is check-in and check-out at Auckland City Hotel?
Check-in is from 02:00 PM, and check-out is until 10:00 AM. You may inquire about early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the designated hours may be charged an additional fee.
Is breakfast offered at Auckland City Hotel?
Wake up to a fantastic buffet breakfast at Auckland City Hotel. Guests can enjoy breakfast offered with an additional charge of 25 NZD for children and 38 NZD for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
Experience Comfort and Convenience at Auckland City Hotel
Welcome to Auckland City Hotel, a 4-star establishment located in the heart of Auckland, New Zealand. Built in 2008, this modern hotel offers 135 well-appointed rooms, ensuring a comfortable and memorable stay for both business and leisure travelers.
Check-in at Auckland City Hotel begins at 02:00 PM, allowing guests ample time to settle in and start exploring the vibrant city. The friendly and attentive staff will be ready to assist you upon arrival, ensuring a smooth and hassle-free check-in process. If you have any questions or need recommendations for local attractions, the knowledgeable concierge team is always at your service.
When it's time to bid farewell to this beautiful city, check-out is until 10:00 AM. This allows guests to have a relaxed morning before heading to their next destination. If you have an early flight to catch, rest assured that Auckland City Hotel is conveniently located just 25 minutes away from the airport, making your departure stress-free.
Families traveling with children will find Auckland City Hotel to be a welcoming and child-friendly establishment. Children between the ages of 2 to 4 can stay free of charge, allowing families to enjoy a comfortable and affordable stay together. Additionally, the hotel allows one pet per room, ensuring that your furry friend can also join in on the fun and excitement of your Auckland adventure.
Experience the perfect blend of comfort, convenience, and warm hospitality at Auckland City Hotel. Whether you're visiting for business or pleasure, this 4-star hotel is the ideal base for exploring the vibrant city of Auckland and creating lasting memories.
Stay Active at Auckland City Hotel's Fitness Center
At Auckland City Hotel, we understand the importance of staying active while traveling. That's why we offer a state-of-the-art fitness center to cater to all your exercise needs. Whether you're a fitness enthusiast or simply looking to maintain your workout routine, our well-equipped facility has everything you need to break a sweat and stay in shape. With a range of modern cardio machines, weightlifting equipment, and free weights, you'll find plenty of options to keep your fitness goals on track. Our fitness center is open 24/7, allowing you to work out at your convenience, whether it's early morning or late at night. So, lace up your sneakers, grab a towel, and get ready to elevate your fitness game at Auckland City Hotel.
Convenience Facilities at Auckland City Hotel
At Auckland City Hotel, we prioritize the comfort and convenience of our guests. Our range of convenience facilities ensures that your stay with us is hassle-free and enjoyable.
For your laundry needs, we offer a laundry service as well as a laundromat on-site. Whether you need to freshen up your clothes or do a full load of laundry, we have you covered.
If you prefer to dine in the comfort of your room, our room service is available to cater to your culinary desires. Our dedicated staff will deliver delicious meals straight to your doorstep, allowing you to savor a delectable dining experience without leaving the comfort of your room.
To ensure the safety of your valuable belongings, we provide safety deposit boxes where you can securely store your valuables. Our concierge is also available to assist you with any inquiries or requests you may have during your stay.
Stay connected with our complimentary Wi-Fi in all rooms and public areas. Whether you need to catch up on work or stay in touch with loved ones, our high-speed internet will keep you connected.
For those who smoke, we have a designated smoking area where you can enjoy your cigarette without inconveniencing other guests.
We understand that travel can sometimes be unpredictable, which is why we offer services such as express check-in/check-out and luggage storage. These services ensure a seamless and convenient experience, allowing you to make the most of your time in Auckland.
If you require any assistance with dry cleaning or have any other special requests, our friendly staff is always available to assist you.
To cater to your snacking needs, we have a vending machine on-site where you can grab a quick bite or refreshments at any time of the day.
Our dedicated housekeeping team ensures that your room is kept clean and tidy with daily housekeeping services.
At Auckland City Hotel, we strive to provide you with a comfortable and convenient stay, offering a wide range of convenience facilities to enhance your experience.
Convenient Transport Facilities at Auckland City Hotel
At Auckland City Hotel, we understand the importance of hassle-free transportation during your stay. That's why we offer a range of convenient transport facilities to cater to your needs.
For guests arriving by car, our hotel provides a secure onsite car park. You can rest assured knowing that your vehicle is safely parked while you explore the vibrant city of Auckland. Please note that car park charges apply.
In addition to our car park, we also offer a shuttle service for easy transportation to and from popular attractions and landmarks in the city. Whether you're heading to the iconic Sky Tower or exploring the bustling Viaduct Harbour, our shuttle service ensures a comfortable and convenient journey.
For those looking for a quick and efficient mode of transportation, our hotel also provides a taxi service. Our friendly staff can assist you in arranging taxis for your travel needs, whether it's a trip to the airport or a night out in the city.
At Auckland City Hotel, we strive to make your stay as seamless as possible, and our comprehensive transport facilities are designed to enhance your overall experience. Whether you choose to explore the city by car, shuttle, or taxi, you can trust that our hotel has your transportation needs covered.
Modern Amenities for a Comfortable Stay
At Auckland City Hotel, we prioritize the comfort and convenience of our guests. Each room is equipped with a range of modern amenities to ensure a pleasant and enjoyable stay. Kick back and relax with our inhouse movies, perfect for a cozy night in. Stay entertained with a television featuring satellite/cable TV channels, offering a wide variety of shows and movies to suit all tastes.
We understand the importance of personal grooming, which is why we provide a hair dryer in every room. Our hair dryers are designed to quickly and efficiently dry your hair, allowing you to look your best before heading out to explore the vibrant city of Auckland.
To cater to your refreshment needs, each room also includes a refrigerator. Whether you want to store drinks or snacks for a quick bite, our refrigerators are spacious and convenient. With these room facilities, Auckland City Hotel ensures that your stay is comfortable, convenient, and enjoyable.
Delicious Dining Options at Auckland City Hotel
Indulge in a delightful culinary experience at Auckland City Hotel with its range of dining facilities. Start your day off right with a scrumptious breakfast buffet, offering a wide variety of options to suit every palate. From freshly baked pastries to hearty hot dishes, there is something for everyone to enjoy.
For those looking for a quick pick-me-up or a casual meal, the coffee shop is the perfect spot. Savor a cup of expertly brewed coffee or choose from a selection of light bites and sandwiches. The relaxed atmosphere makes it an ideal place to catch up with friends or simply unwind after a day of exploring the city.
If you prefer a more formal dining experience, the hotel's restaurant is sure to impress. With its elegant ambiance and attentive service, it is the perfect setting for a romantic dinner or a special celebration. Indulge in a delectable array of international dishes, expertly prepared by the talented chefs, using the finest local ingredients.
In addition to these dining options, guests can also enjoy the convenience of room service. Whether you're craving a late-night snack or a full meal in the comfort of your room, the hotel's room service menu offers a wide range of choices to satisfy your cravings. With daily housekeeping ensuring a clean and comfortable environment, Auckland City Hotel provides a truly memorable dining experience for all guests.
Auckland City Hotel's Diverse Room Offerings
Discover the perfect accommodation at Auckland City Hotel, offering a wide range of room types to suit every traveler's needs. From spacious suites to cozy studios, this hotel has it all.
For those seeking ample space and comfort, the 2 Bedroom Suite and the 4 Bedroom Apartment are ideal choices. The 2 Bedroom Suite features a generous area of 65 square meters, with a Queen Bed and a Single Bed, ensuring a restful night's sleep. Meanwhile, the 4 Bedroom Apartment offers a spacious 85 square meters, providing ample room for larger groups or families.
If you prefer a more compact yet cozy option, the Standard Queen and Standard Twin rooms are perfect. With 28 square meters of space, the Standard Queen room offers a comfortable Double Bed, while the Standard Twin room provides two Single Beds.
For a touch of luxury, the Studio King Room is an excellent choice. With 35 square meters of space and a plush King Bed, this room offers a tranquil retreat for solo travelers or couples. Alternatively, the Studio with Two Double Beds provides the perfect solution for those traveling with friends or family, offering the same spaciousness and comfort with two Double Beds.
Booking any of these rooms on Agoda ensures the best prices and a hassle-free experience. With Agoda's user-friendly platform, you can easily browse and compare different room types, ensuring you find the perfect fit for your stay at Auckland City Hotel. Enjoy the convenience and peace of mind that comes with booking through Agoda, and embark on an unforgettable journey in Auckland.
Discover the Vibrant Heart of Auckland City
Welcome to Auckland City Center, a bustling and vibrant hub in the heart of New Zealand's largest city. Located just steps away from the iconic Sky Tower, Auckland City Hotel offers the perfect base for exploring the city's many attractions and experiences.
Immerse yourself in the rich cultural heritage of the area as you explore the nearby Auckland Art Gallery Toi o Tāmaki, home to an extensive collection of local and international art. Take a leisurely stroll through Albert Park, a picturesque oasis boasting beautiful gardens and a charming Victorian fountain. For a taste of local flavors, head to the nearby Auckland Fish Market, where you can indulge in fresh seafood and other culinary delights.
Shopaholics will be in heaven with the wide range of boutiques, department stores, and local markets that surround the hotel. From high-end fashion labels to unique local designers, there is something to suit every style and budget. After a day of shopping, unwind at one of the many trendy cafes, bars, or restaurants that line the streets, offering a diverse range of cuisines and atmospheres.
With its central location, Auckland City Center is also the perfect starting point for exploring the wider Auckland region. Discover the stunning beaches of the North Shore, embark on a wine tour in Waiheke Island, or hike through the lush rainforests of the Waitakere Ranges. Whatever your interests, Auckland City Center offers endless possibilities for adventure and discovery.
Convenient Transportation Options from Auckland Airports to Auckland City Hotel
Located in the heart of Auckland City Center, Auckland City Hotel offers a prime location for both business and leisure travelers. When it comes to getting to the hotel from the nearby airports, there are several convenient transportation options available.
If you are arriving at Auckland International Airport, the most hassle-free way to reach Auckland City Hotel is by taking a taxi or an airport shuttle. Taxis are readily available outside the airport terminals, and the journey to the hotel takes approximately 30 minutes, depending on traffic. Alternatively, you can opt for an airport shuttle service, which offers shared transportation at a more affordable price.
For those arriving at Auckland Domestic Airport, the hotel is just a short 20-minute drive away. Once again, taxis and airport shuttles are readily available outside the airport terminals, providing a hassle-free transfer to Auckland City Hotel.
If you prefer public transportation, the SkyBus is an excellent option. The SkyBus operates from both airports and offers a direct and affordable connection to Auckland City Center. From there, it's just a short walk or a quick taxi ride to Auckland City Hotel.
No matter which transportation option you choose, you can rest assured that getting to Auckland City Hotel from the nearby airports is a breeze. With its convenient location and easy accessibility, this hotel is the perfect choice for travelers looking to explore the vibrant city of Auckland.
Discover the Vibrant Surroundings of Auckland City Hotel
Nestled in the heart of Auckland, the Auckland City Hotel offers a prime location for exploring the city's most iconic landmarks and attractions. Just steps away from the hotel, guests can marvel at the towering Sky Tower, an architectural masterpiece that offers breathtaking panoramic views of the city. For those seeking a taste of the maritime history, the New Zealand Maritime Museum is a short stroll away, where visitors can delve into the rich seafaring heritage of the country.
Within walking distance of the hotel, guests will find the bustling Viaduct Harbour, a vibrant waterfront precinct filled with trendy restaurants, bars, and cafes. Art enthusiasts will be delighted to discover the Auckland Art Gallery Toi o Tamaki, home to an extensive collection of local and international artworks. For a peaceful retreat amidst nature, the Auckland Domain and Albert Park provide lush green spaces perfect for leisurely walks or picnics.
Whether you're looking to try your luck at the Sky City Casino, explore the historic Ferry Building, admire the stunning St. Patrick's Catholic Cathedral, or catch a thrilling live performance at the Spark Arena, all of these attractions are conveniently located near Auckland City Hotel, making it the ideal base for an unforgettable Auckland adventure.
Convenient Public Transport Stations Near Auckland City Hotel
Located in the heart of Auckland, the Auckland City Hotel offers easy access to a range of public transport stations, making it an ideal choice for travelers looking to explore the city. Just a short walk away from the hotel, you'll find the Strand Station, where you can catch trains to various destinations around Auckland. Whether you're heading to the vibrant Viaduct Harbour or the beautiful beaches of Mission Bay, the Strand Station will connect you to your desired location.
For those looking to explore the city in a unique way, the Auckland Dockline Tram is a must-try. This vintage tram operates along a scenic route, taking you through the bustling streets of Auckland. The tram stop is conveniently located near the hotel, allowing you to hop on and off at your leisure, and discover popular attractions such as the Auckland Domain and Parnell Village.
If you're planning to venture further afield, the Britomart Transport Centre is just a stone's throw away from the Auckland City Hotel. This major transportation hub offers connections to buses, trains, and ferries, making it easy to explore not only Auckland, but also the surrounding areas. Whether you're planning a day trip to the stunning Waiheke Island or want to explore the charming suburbs of Devonport, the Britomart Transport Centre provides convenient access to a wide range of destinations.
Additionally, the Sky City Coach Terminal is within walking distance from the hotel, making it a convenient option for travelers arriving or departing by bus. This terminal offers a variety of bus services, including intercity buses to destinations throughout New Zealand.
For those who prefer traveling by train, the Grafton Train Station is also located nearby. From here, you can easily access the wider Auckland region, including popular destinations such as Mount Eden and Newmarket.
With its prime location near these public transport stations, the Auckland City Hotel provides a convenient base for exploring all that Auckland has to offer. Whether you're a business traveler or a tourist, you'll find it easy to navigate the city and discover its many attractions from this centrally located hotel.
A Culinary Adventure Awaits
Indulge in a culinary adventure right at your doorstep when you stay at Auckland City Hotel. With an array of world-class restaurants just a stone's throw away, you'll be spoilt for choice. Start your day with a visit to Giapo, a renowned ice cream parlour that pushes the boundaries of traditional flavors. For a taste of New Zealand's finest seafood, head to Depot or Tony's Original Steak & Seafood Restaurant. Craving some classic deli delights? Look no further than Federal Delicatessen. If you're in the mood for Italian cuisine, Baduzzi is a must-visit, offering delectable pasta and meat dishes. For a sophisticated dining experience with stunning waterfront views, Soul Bar & Bistro is the perfect choice. If you're a seafood lover, Swashbucklers Restaurant & Bar is where you'll find the freshest catch of the day. Odettes Eatery offers a charming and elegant setting with a diverse menu of modern European dishes. Mezze Bar is a hidden gem, serving up delicious Middle Eastern-inspired small plates. And for a unique dining experience, Oyster and Chop is the place to be, with its focus on fresh oysters and mouthwatering cuts of meat. With these exceptional dining options just steps away from Auckland City Hotel, your taste buds are in for a treat!
Shopaholic's Paradise
Located in the heart of Auckland, Auckland City Hotel is surrounded by an array of shopping landmarks that will delight any shopaholic. Just steps away from the hotel, you will find The Strand Arcade and Queens Arcade, two historic shopping arcades filled with charming boutiques and specialty stores. For those looking for unique New Zealand souvenirs, Pauanesia offers a wide selection of locally made gifts and homeware. The Queen Street Shopping District, known as the premier shopping destination in Auckland, is also within walking distance, offering a mix of high-end fashion brands, department stores, and trendy boutiques. If you're in the mood for something different, the Auckland Tourist Market is a must-visit, showcasing a vibrant collection of stalls selling crafts, art, and local produce. Book lovers will be thrilled to discover Unity Books, a beloved independent bookstore known for its extensive collection of literature and knowledgeable staff. Food enthusiasts will find their paradise at Elliott Stables, a charming dining precinct filled with a variety of international cuisines and artisanal food vendors. Art lovers can explore the Gow Langsford Gallery, which showcases contemporary New Zealand and international art. For those interested in Pacific art and culture, O'Kai Oceanikart offers a unique selection of traditional and contemporary Pacific Island artworks. And if you're a music lover, don't miss a visit to Real Groovy, a legendary record store that has been a haven for music enthusiasts for over three decades. With such a diverse range of shopping landmarks right at your doorstep, Auckland City Hotel is the perfect base for a memorable shopping experience in Auckland.
Affordable Luxury at Auckland City Hotel
Experience the best of Auckland without breaking the bank at Auckland City Hotel. With an average price of $125 per room, this hotel offers exceptional value for money compared to the average price of $130 for a hotel room in the city.
Nestled in the heart of Auckland, this charming hotel provides a perfect blend of comfort, convenience, and affordability. Whether you are visiting for business or leisure, Auckland City Hotel offers a range of well-appointed rooms to suit every traveler's needs. From cozy standard rooms to spacious suites, each accommodation is tastefully decorated, featuring modern amenities and a soothing ambiance.
Despite its affordable pricing, Auckland City Hotel does not compromise on quality. Impeccable service, attention to detail, and a warm, welcoming atmosphere are the hallmarks of this establishment. Guests can enjoy a host of amenities, including complimentary Wi-Fi, a fitness center, and an on-site restaurant serving delicious local and international cuisine. With its prime location, just steps away from popular attractions, shopping districts, and vibrant nightlife, Auckland City Hotel is the perfect choice for travelers looking to make the most of their stay in this captivating city.
Fantastic Location and Friendly Staff
Auckland City Hotel in Auckland, New Zealand, has received numerous positive customer reviews praising its fantastic location and friendly staff. Guests have mentioned that the hotel is conveniently situated, making it easy to explore the city's attractions. The helpful and friendly staff have been commended for their excellent service, ensuring that guests have a pleasant and comfortable stay. Many reviewers have expressed their intention to return to this hotel, highlighting the positive experiences they have had with the staff. Overall, Auckland City Hotel is highly recommended for its great location and the warm hospitality provided by its staff.
Auckland City Hotel: A Haven of Positive Customer Reviews
With an impressive overall rating of 8.2, Auckland City Hotel has garnered a reputation for providing exceptional value for money. Guests have consistently praised the hotel's affordability without compromising on quality and comfort. From the moment you step into the hotel, you'll be greeted by a warm and friendly staff who go above and beyond to ensure a memorable stay. The dedicated team's commitment to customer satisfaction is reflected in the remarkable rating of 8.4 for staff performance, making Auckland City Hotel a top choice for travelers seeking personalized service and attention to detail.
One of the standout features of Auckland City Hotel is its unbeatable location. Situated in the heart of Auckland, the hotel boasts an impressive rating of 8.6 for its prime location. Guests have raved about the convenience of being within walking distance to major attractions such as Sky Tower, Queen Street, and Auckland Art Gallery Toi o Tāmaki. Whether you're a leisure traveler looking to explore the city's vibrant nightlife or a business traveler needing easy access to corporate hubs, Auckland City Hotel's central position ensures you're never far from the action.
Cleanliness is a top priority at Auckland City Hotel, and it shows in the remarkable rating of 8.4 for cleanliness. Guests have consistently praised the hotel's immaculate rooms and public areas, highlighting the attention to detail and high standards of hygiene maintained by the hotel's dedicated housekeeping team. Rest assured that your stay at Auckland City Hotel will be a comfortable and hygienic experience, allowing you to relax and unwind in a clean and well-maintained environment.
Very good7.9
Facilities
Excellent8.7
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Excellent
The hotel is in a great location for accessing city activities. Parking is available at extra cost and the room was comfortable. The windows had an odd coating on them and some parts of the room are showing age or poor craftsmanship as in paint peel and a gap around the ceiling fan. Cardboard and wooden serve wear was ok but odd and the lack of a sharp knife would have been an issue but we happened to have one with us. I would stay again.
I am very satisfied with my stayed at Auckland City Hotel recently. **Room Quality:** The rooms were clean, well-maintained, and beautifully decorated. The bed was extremely comfortable, ensuring a good night's sleep. The amenities provided were top-notch, including [washing machine, dryer, pantry are well equipped and toiletries]. **Service:** The staff were friendly, professional, and always willing to help. They went above and beyond to ensure my needs were met, making me feel welcomed and valued. **Location:** The hotel's location is ideal, with easy access to [casino, sky bus from airport]. Overall, I highly recommend Auckland City Hotel for anyone looking for a comfortable, luxurious stay. I would definitely choose this hotel again for future visits.
Kia Ora I was contemplating to stay in another hotel before deciding to give this hotel a go. No regrets at all. Room is clean and spacious. Everything was working as it should be. Very nice ambience and decoration with a piano for you to play your blues away :) Restaurant is huge and classy. Ms OKI, the duty manager was great. She was very accommodating with my requests. Very warm, friendly, helpful, giving tips where to eat and shop. Hotel is about 10mins walking distance to SkyTower and Queen Street. Parking is 30NZD per day if you are driving (multiple in/out allowed). Will stay again if in Auckland.
Kia Ora I was contemplating to stay in another hotel before deciding to give this hotel a go. No regrets at all. Room is clean and spacious. Everything was working as it should be. Very nice ambience and decoration with a piano for you to play your blues away :) Restaurant is huge and classy. Ms OKI, the duty manager was great. She was very accommodating with my requests. Very warm, friendly, helpful, giving tips where to eat and shop. Hotel is about 10mins walking distance to SkyTower and Queen Street. Parking is 30NZD per day if you are driving (multiple in/out allowed). Will stay again if in Auckland.
280 meters to public transportation
Located in heart of Auckland
Free Wi-Fi in all rooms!
Air conditioning
“Exceptional”
I checked-in during 25 mar 2023 to 28 mar 2023 First of all I would like to pass my compliment to your professional staff on my arrival date at night Mr. Garfield. I really had a smooth and comfort along my stay in the hotel. Yet the greeting, the response from him was really done so well. I was informed politely about the hotel, the places nearby. Even I had some problem with the door locking system, believably, it couldn’t be better because of your dedicated staff. I simply asked his name, just to make sure that this message passed to him. And this is the problem that happened to my room. I checked-in to this hotel at night and stayed in my room until morning 10.00 am. After I closed the door, I crosschecked the locking system again to see whether it was locked. I found that the room I stayed in last night was unlocked, even if I tried to lock from inside or outside, the door could be opened!!!! Luckily my room was opposite the housekeeper’s room and the housekeeper came out from her room and saw this situation at that time. She tried to call the maintenance but got no response. She told us to wait about 10 minutes, we did, but silent!! I decided to call the front and tell her what the problem was. The lady who answered my call said that the maintenance was not available at this time. I went down to talk with the front staff to make it clear what I can do about this problem. You know there were three ladies; two at the counter and another one may be Supervisor on duty. One listened to me and replied to me “please wait for the maintenance for minutes”. I felt hesitant about this answering not the same before I called from my room. I repeated them again that the maintenance is in the hotel now or not because you said differently from my call 5 minutes ago. Another lady checked her monitor, said “sorry no room available to change”. The Supervisor pushed me to go out and she will call the maintenance to fix it. OMG!! I calmly said to her again, this was not my fault,