This property is in high demand!
6 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
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Fast check in.

- Many guests have praised the breakfast at this property
A wide variety of food choices which vary daily.

Great location easy to walk to MRT city hall.
- Airport transfer available at additional charge. To request, check the...
240 meters to public transportation - City Hall MRT Station is within 240 meters
Free Wi-Fi
Pool with view
Free parking
Front desk [24-hour]
Fitness center
Restaurants
Bar
Airport transfer
6 travelers have booked today.
Based on 6,916 verified reviews
9.3
9.0
8.9
8.5
8.5
Nearest transportation options
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City Hall MRT Station is within 0.24 km
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Singapore Mass Rapid Transit (SMRT) is within 0.31 km
Location rating score
There are 470 places in walking distance!
| Value for money | 8.5 |
| Location rating | 9.3 |
| Nearest airport | Seletar Airport (XSP) |
| Distance to airport | 13.8 km |
Enjoy your holiday getaway the greatest way possible with Grand Park City Hall Hotel's bar and poolside bar accessible right in front of your doorstep for when you need a sip or two.
While lounging at Grand Park City Hall Hotel, you can take pleasure in the swimming pool facility to get your day started the right way with a splash for a refreshing morning or evening.
While residing at Grand Park City Hall Hotel, indulge in your morning or evening walk at nearby park which include The Joy Of Toys, Kiztopia, and Read Cresent Park.
Grand Park City Hall Hotel's most popular month where verified guests have stayed the most is in July.
The average room rate for Grand Park City Hall Hotel in the past month is 305.28 SGD, compared to city's average of 222.26 SGD.
Enjoy the comfort of easy payment at Grand Park City Hall Hotel which supports up to 7, with payment card options consisting of American Express, MasterCard, Cash, Visa, and UnionPay.
Verified guests that stayed at Grand Park City Hall Hotel have given this property a rating of 9.314 for its outstanding location as the main highlight for their stay.
67.0% of our past customer evaluations have given a positive appraisal and comments about this property's pet services. You can look up on more detailed customer reviews, and comments for Grand Park City Hall Hotel down in the review section.
Past solo travelers that have stayed at this property have given Grand Park City Hall Hotel an average rating of 8.1. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
Grand Park City Hall Hotel’s local neighborhood is City Hall which includes popular restaurants such as Odette, PUTIEN Raffles City, and XW Western Grill - Raffles City.
Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified time frame may be charged an additional fee.

Experience Luxury and Convenience at Grand Park City Hall Hotel
Welcome to Grand Park City Hall Hotel, a luxurious 5-star hotel located in the heart of Singapore, Singapore. With its prime location and impeccable service, this hotel offers an unforgettable experience for both business and leisure travelers.
Featuring 343 elegantly designed rooms, Grand Park City Hall Hotel provides a comfortable and stylish retreat for guests. Each room is thoughtfully furnished with modern amenities to ensure a relaxing stay. Whether you choose a cozy Deluxe Room or indulge in the spaciousness of a Suite, you can expect a restful night's sleep and a rejuvenating experience.
Conveniently located just 20 minutes away from the airport, Grand Park City Hall Hotel offers easy access to the city's major attractions, shopping districts, and business centers. Whether you're exploring the vibrant streets of Orchard Road, visiting the iconic Marina Bay Sands, or attending a conference at Suntec City, you'll find yourself just a short distance away from all the action.
Check-in at Grand Park City Hall Hotel begins at 03:00 PM, allowing you ample time to settle in and start your Singapore adventure. The hotel's check-out time is until 12:00 PM, giving you a leisurely morning to enjoy a delicious breakfast or squeeze in some last-minute sightseeing.
At Grand Park City Hall Hotel, families are warmly welcomed. The hotel's child policy allows children between the ages of 2 to 11 to stay free of charge, making it an ideal choice for a family vacation. With spacious rooms and thoughtful amenities, the hotel ensures that both parents and children have a comfortable and enjoyable stay.
Entertainment Facilities at Grand Park City Hall Hotel
Grand Park City Hall Hotel in Singapore offers a range of exciting entertainment facilities to ensure a memorable and enjoyable stay for its guests. The hotel features an array of shops, providing a perfect opportunity for guests to indulge in some retail therapy without having to leave the premises. Whether you're looking for fashion, accessories, or souvenirs, the shops at Grand Park City Hall Hotel have something for everyone.
After a long day of exploring the city, guests can unwind and relax at the hotel's stylish bar. With its chic ambiance and extensive drink menu, the bar is the perfect place to socialize with friends or colleagues. Whether you prefer a classic cocktail or a glass of fine wine, the bar at Grand Park City Hall Hotel has a wide selection to suit all tastes.
For those seeking a tranquil retreat amidst the bustling city, the hotel also boasts a beautiful garden. Escape the urban chaos and immerse yourself in the serene surroundings of the garden, where you can take a leisurely stroll or simply sit back and enjoy the peaceful ambiance. The lush greenery and soothing atmosphere make the garden at Grand Park City Hall Hotel a perfect oasis for relaxation and rejuvenation.
Stay Active and Refreshed at Grand Park City Hall Hotel
At Grand Park City Hall Hotel, we understand the importance of staying active and refreshed during your stay. That's why we offer a range of top-notch sports facilities to cater to your fitness needs.
Start your day with an invigorating workout at our state-of-the-art fitness center. Equipped with modern exercise machines and free weights, you can enjoy a comprehensive workout session that caters to your personal fitness goals. Our friendly and experienced trainers are also on hand to provide guidance and assistance, ensuring that you make the most out of your workout.
After your workout, take a dip in our outdoor pool to cool off and relax. Surrounded by lush greenery, our pool offers a tranquil oasis in the heart of the city. Whether you want to swim a few laps or simply soak up the sun on one of our comfortable loungers, our pool provides the perfect setting for a refreshing break.
For those looking to unwind with a refreshing drink, our poolside bar is the ideal spot. Sip on a refreshing cocktail or indulge in a light snack while enjoying the stunning views of the city skyline. With a wide range of beverages and snacks to choose from, you can easily quench your thirst and satisfy your cravings.
Best of all, access to our fitness center and outdoor pool is complimentary for all guests. So whether you're a fitness enthusiast or simply looking to relax and rejuvenate, Grand Park City Hall Hotel has the perfect sports facilities to cater to your needs.
Convenience Facilities at Grand Park City Hall Hotel
At Grand Park City Hall Hotel in Singapore, guests can enjoy a range of convenience facilities that ensure a comfortable and hassle-free stay. The hotel offers a laundry service and dry cleaning, making it easy for guests to keep their clothes fresh and clean throughout their stay. Additionally, the hotel provides room service, allowing guests to indulge in delicious meals and snacks without leaving the comfort of their rooms.
For added security, Grand Park City Hall Hotel offers safety deposit boxes where guests can store their valuables. The hotel's concierge is always ready to assist with any requests or provide recommendations on local attractions and dining options. Guests can stay connected with complimentary Wi-Fi in all rooms and public areas, making it convenient to work or stay in touch with loved ones. The hotel also offers express check-in/check-out services and luggage storage, ensuring a seamless and efficient experience for guests.
Convenient Transport Facilities at Grand Park City Hall Hotel
Grand Park City Hall Hotel in Singapore offers a range of excellent transport facilities to ensure a hassle-free and convenient stay for its guests. The hotel provides airport transfer services, making it easy for travelers to reach the hotel upon arrival. Whether you're traveling for business or leisure, this service allows you to relax and enjoy a comfortable journey to and from the airport.
In addition to airport transfers, Grand Park City Hall Hotel also offers a variety of transportation options for exploring the city. The hotel provides a taxi service, allowing guests to easily navigate the bustling streets of Singapore. If you prefer to explore at your own pace, the hotel offers valet parking and an onsite car park free of charge. For those looking to venture further afield, the hotel's ticket service can assist with booking tours and attractions, ensuring you make the most of your time in Singapore. With these convenient transport facilities, Grand Park City Hall Hotel ensures that guests have everything they need for a seamless and enjoyable stay.
Luxurious Room Facilities at Grand Park City Hall Hotel
Indulge in the ultimate comfort and convenience at Grand Park City Hall Hotel, where every room is equipped with top-notch facilities to enhance your stay. Step into your well-appointed room and be greeted by the refreshing blast of air conditioning, ensuring a cool and pleasant atmosphere throughout your stay. Wrap yourself in the plush bathrobes provided, adding a touch of luxury to your relaxation.
Start your day off right with a complimentary daily newspaper, allowing you to stay informed with the latest news and updates. Get ready for a night out in the city with the help of a hair dryer, ensuring your hair looks flawless for any occasion. Unwind and catch up on your favorite shows on the television, offering a wide range of channels to cater to your entertainment needs.
Quench your thirst with the well-stocked mini bar, offering a selection of refreshing beverages and snacks. Stay connected to the world with satellite/cable TV, providing a variety of channels to keep you entertained. At Grand Park City Hall Hotel, every room is thoughtfully designed and equipped with these fantastic facilities to ensure a comfortable and enjoyable stay.
Indulge in a Culinary Delight at Grand Park City Hall Hotel's Dining Facilities
At Grand Park City Hall Hotel, guests can enjoy a wide range of dining options that are sure to satisfy every palate. Start your day with a scrumptious breakfast buffet at our coffee shop, where you can choose from a variety of freshly baked pastries, cereals, fruits, and hot dishes made to order.
For a more refined dining experience, visit our elegant restaurant, where our talented chefs create culinary masterpieces using the finest ingredients. From delectable seafood dishes to succulent steaks, our menu offers a diverse selection of international and local cuisines that are sure to tantalize your taste buds.
If you prefer to dine in the comfort of your room, our room service is available 24 hours a day, offering a wide range of dishes that can be delivered straight to your door. Whether you're craving a late-night snack or a full-course meal, our room service menu has something for everyone. At Grand Park City Hall Hotel, we strive to provide an unforgettable dining experience for our guests, ensuring that every meal is a memorable one.
Luxurious Room Options at Grand Park City Hall Hotel Singapore
Experience a variety of elegant accommodations at Grand Park City Hall Hotel, designed to suit every traveler’s needs. Choose from the cozy Deluxe Room, offering 28 square meters of comfort with options for a King Bed or two Single Beds. For those seeking enhanced benefits, the Crystal Club Deluxe provides an additional 2 square meters and exclusive privileges. The Premier Room, spanning 32 square meters, offers a more spacious retreat with similar bed options, while the Crystal Club Premier provides even more space and perks in a 34-square-meter setting.
For larger groups or families, the hotel features versatile options such as the Junior Suite, Family Suite, and various triple and quadruple rooms, all designed to comfortably accommodate your stay. Booking these rooms through Agoda ensures you receive the best prices available, along with a seamless, hassle-free reservation process. Enjoy peace of mind knowing your ideal room is just a few clicks away at the most competitive rates.
Discover the Vibrant City Hall in Singapore
Located in the heart of Singapore, City Hall is a bustling and vibrant district that offers a unique blend of history, culture, and modernity. This dynamic neighborhood is home to the iconic Grand Park City Hall Hotel, making it the perfect base for exploring all that Singapore has to offer.
Step outside the hotel and you'll find yourself surrounded by a myriad of attractions. Just a few steps away is the iconic National Gallery Singapore, housed in the beautifully restored City Hall and former Supreme Court buildings. Immerse yourself in art and history as you explore the extensive collection of Southeast Asian art and international exhibitions.
For shopaholics, City Hall is a paradise. The nearby Raffles City Shopping Centre offers a wide range of local and international brands, while the famous Orchard Road shopping belt is just a short drive away. Indulge in retail therapy as you browse through the latest fashion trends, luxury goods, and unique souvenirs.
Traveling to Grand Park City Hall Hotel from the nearest airports in Singapore
When traveling to Singapore, you have several options to reach the Grand Park City Hall Hotel located in the heart of City Hall. The nearest airport to the hotel is Changi Airport, which is approximately 20 kilometers away. From Changi Airport, you can take a taxi, which is a convenient and hassle-free option. The journey to the hotel usually takes around 20-30 minutes, depending on traffic conditions. Alternatively, you can also use the efficient and well-connected public transportation system in Singapore. Take the MRT train from Changi Airport to City Hall MRT station, which is just a short walk away from the hotel. The journey by MRT takes approximately 40-45 minutes, allowing you to enjoy the cityscape and get a glimpse of Singapore's vibrant atmosphere. Once you arrive at City Hall MRT station, you can easily locate the Grand Park City Hall Hotel, which is just a few minutes away on foot.
If you are arriving at Seletar Airport, another option is to take a taxi directly to the hotel. The journey from Seletar Airport to Grand Park City Hall Hotel usually takes around 25-30 minutes, depending on traffic conditions. Alternatively, you can also take a combination of public transportation, including a bus and MRT, to reach the hotel. Take bus service 103 from Seletar Airport to Serangoon MRT station, and then transfer to the Circle Line MRT to reach City Hall MRT station. From there, it's just a short walk to the hotel. Whichever airport you arrive at, rest assured that reaching Grand Park City Hall Hotel is convenient and straightforward, allowing you to start your Singaporean adventure without any hassle.
Discover the Cultural Gems near Grand Park City Hall Hotel
Situated in the heart of Singapore, Grand Park City Hall Hotel offers easy access to a plethora of cultural landmarks and attractions. Immerse yourself in the rich history and heritage of the city by exploring the nearby Asian Civilisations Museum, Raffles Hotel Arcade, and Peranakan Museum.
Step into the Asian Civilisations Museum and embark on a journey through the diverse cultures of Asia. Marvel at the extensive collection of artifacts and artworks that showcase the region's history, religion, and traditions. Just a stone's throw away, you'll find the iconic Raffles Hotel Arcade, where you can indulge in a luxurious shopping experience or savor a traditional Singapore Sling at the historic Long Bar.
For a deeper understanding of Singapore's unique heritage, visit the Peranakan Museum. Discover the vibrant Peranakan culture, a blend of Chinese, Malay, and Indonesian influences, through its exquisite collection of artifacts, costumes, and interactive exhibits.
In addition to these cultural gems, you'll find other noteworthy landmarks nearby, such as the Civil Defence Heritage Gallery, Empress Place Building, St Andrew's Cathedral, City Hall Building, Padang, Raffles Landing Site, and Victoria Theatre And Victoria Concert Hall. With such a wealth of attractions just a short distance away, Grand Park City Hall Hotel is the perfect base for immersing yourself in the captivating history and culture of Singapore.
Convenient Public Transport Stations Near Grand Park City Hall Hotel
Located in the heart of Singapore, Grand Park City Hall Hotel offers easy access to several public transport stations, making it a convenient choice for travelers looking to explore the city. Just a short walk away from the hotel, you'll find the Esplanade MRT Station. This station is part of the Singapore Mass Rapid Transit (SMRT) system, providing seamless connectivity to various attractions and neighborhoods across the city.
Another nearby public transport option is the City Hall MRT Station, which is also within walking distance from the hotel. This station serves as an interchange for several MRT lines, allowing guests to easily reach popular destinations such as Orchard Road, Marina Bay Sands, and Sentosa Island. With these well-connected public transport stations nearby, guests staying at Grand Park City Hall Hotel can conveniently navigate Singapore's vibrant cityscape and make the most of their stay.
A Gastronomic Haven at Grand Park City Hall Hotel
Indulge in a culinary adventure right at your doorstep with an array of exceptional dining options surrounding Grand Park City Hall Hotel. Just steps away, you'll find Poulet - Raffles City, a charming bistro known for its delectable French cuisine. For those craving a hearty Western meal, XW Western Grill - Raffles City offers a tantalizing menu of grilled specialties. Experience the authentic flavors of Fujian cuisine at PUTIEN Raffles City, where you can savor their famous Heng Hwa Bee Hoon. For an unforgettable fine dining experience, Odette, a Michelin-starred restaurant, is just a short stroll away. If you're in the mood for some delightful crepes, Entre-Nous creperie is the place to be. Craving for Japanese barbecue? Head over to Renga-Ya House of Japanese Charcoal BBQ and enjoy their succulent grilled meats. For a relaxing evening, visit IntroBar and unwind with a refreshing cocktail. The Botanic offers a delightful fusion of Asian and Western flavors in a garden-inspired setting. If you're in the mood for authentic Italian cuisine, Garibaldi is the perfect choice. Lastly, don't miss the chance to dine at Alligator Pear, where you can enjoy a wide range of healthy and delicious dishes. With such a diverse selection of restaurants, Grand Park City Hall Hotel is truly a gastronomic haven for food enthusiasts.
Shop till you drop at Grand Park City Hall Hotel
Located in the heart of Singapore, Grand Park City Hall Hotel is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away from the hotel, you'll find Funan Mall and Funan Digital Mall, where you can indulge in the latest gadgets and tech accessories. For those looking for a more unique shopping experience, head over to The Green Collective, a sustainable lifestyle store that offers a wide range of eco-friendly products. If you're in the mood for some art appreciation, visit Jmg Gallery, Ode To Art, or Chan Hampe Galleries, where you can admire and purchase stunning artworks. And don't forget to check out Bata (City Hall) and CYC The Custom Shop for all your footwear and tailor-made clothing needs. No matter what you're looking for, Grand Park City Hall Hotel's surrounding shopping landmarks have got you covered.
Affordable Luxury at Grand Park City Hall Hotel
Experience the best of Singapore without breaking the bank at Grand Park City Hall Hotel. With an average room price of just $385, this luxurious hotel offers exceptional value for money compared to the average price of a hotel room in Singapore, which is $198.
At Grand Park City Hall Hotel, you can indulge in the finest amenities and services without compromising on your budget. From elegantly designed rooms with modern furnishings to world-class dining options and top-notch facilities, this hotel offers a truly unforgettable experience at an affordable price.
Whether you're visiting Singapore for business or leisure, Grand Park City Hall Hotel is the perfect choice for discerning travelers seeking comfort, convenience, and affordability. Book your stay today and discover why this hotel is a favorite among savvy travelers looking for luxury at a fraction of the cost.
Excellent Stay with Friendly Staff and Clean Rooms
Grand Park City Hall Hotel in Singapore has received rave reviews from its guests. The hotel is known for its cleanliness, elegant decor, and friendly staff. Guests have praised the spacious and well-designed rooms, which are impeccably clean. The hotel's location is also highly regarded, with guests appreciating its excellent proximity to attractions and amenities. The staff at Grand Park City Hall Hotel have consistently been described as professional, helpful, and friendly, ensuring that guests have a wonderful experience during their stay. Additionally, the delicious breakfast served at the hotel has received high praise from guests. Overall, Grand Park City Hall Hotel provides an excellent stay with its fantastic service, clean rooms, and friendly staff.
Exceptional Customer Ratings at Grand Park City Hall Hotel
Grand Park City Hall Hotel in Singapore, Singapore has received exceptional customer ratings, making it a top choice for travelers seeking an unforgettable stay in the heart of the city. With an impressive overall rating of 8.7, this hotel has consistently exceeded guest expectations, ensuring a memorable and enjoyable experience for all who stay here.
One of the standout features of Grand Park City Hall Hotel is its excellent value for money, with a rating of 8.4. Guests have praised the hotel for its competitive pricing, offering luxurious accommodations and top-notch facilities at a reasonable price. This makes it an ideal choice for both budget-conscious travelers and those seeking a high-end experience without breaking the bank.
The hotel's facilities also receive high praise, with a rating of 8.4. Guests have raved about the extensive range of amenities available, including a fitness center, swimming pool, and spa, ensuring that every need is met during their stay. Whether guests are looking to relax and rejuvenate or stay active and fit, Grand Park City Hall Hotel has it all.
In addition to the excellent value and facilities, the hotel's cleanliness is also highly rated at 9.0. Guests have consistently commented on the immaculate condition of the rooms and public areas, highlighting the hotel's commitment to maintaining a pristine and hygienic environment.
Located in the heart of Singapore, Grand Park City Hall Hotel boasts a prime location, receiving a rating of 9.3. Guests can easily explore the city's vibrant attractions, shopping districts, and dining options, all within walking distance from the hotel. With such convenient access to everything Singapore has to offer, guests can make the most of their time in this dynamic city.
Lastly, the staff performance at Grand Park City Hall Hotel is highly regarded, with a rating of 8.8. Guests have consistently praised the warm and friendly service provided by the hotel's staff, who go above and beyond to ensure a comfortable and enjoyable stay. From check-in to check-out, guests can expect personalized attention and assistance from the attentive and professional team.
With exceptional customer ratings in all key areas, Grand Park City Hall Hotel is a standout choice for travelers seeking a memorable and enjoyable stay in Singapore. From its excellent value for money and top-notch facilities to its prime location and outstanding staff performance, this hotel truly offers a remarkable experience for every guest.
Excellent8.5
Facilities
Exceptional9.3
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Grand Park City Hall also offers Muslim-Friendly amenities including breakfast with a separate section with Muslim-Friendly selection, prayer mats, bidet spray installed in selected room category (Deluxe Room), dipper, etc.
And you can also find out more on our IPTV or from our friendly concierge team members on information on location of nearest mosques and Halal-certified restaurants.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
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The hotel's staff is praised for their exceptional and friendly service, ensuring guests' comfort. Its prime location near Clarke Quay, Raffles City, City Hall MRT, and Funan Mall is convenient for leisure and business travelers. The clean and comfortable rooms, including spacious suites, offer a welcoming retreat. The hotel's amenities, such as the pool and gym, have been highly appreciated. Moreover, guests find its proximity to Funan Mall convenient.
Few guests note room inconsistencies and cleanliness; hotel management may take notice.
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I was here with a family of 5 (parents, child and wife)(x2 rooms) for a vacation. The hotel is located close to malls, shopping centers and more importantly metro/bus station. Calling it a 5 star would be a misnomer. I arrived at midnight and the checkin took almost 45 min as they had allocated connecting rooms which was not my preference. The rooms are big for Singapore size. Cleanliness was good too. The rooms have started showing their age. One annoying thing is the water dispenser that is finicky to operate and refill. Glass water bottles (if not plastic) would have been a good choice. The staff are mostly friendly. The roof top swimming pool is nice. The breakfast spread was great with plenty of choices - indian, chinese and continental. The taste was also good but I have had better breakfasts especially in five star hotels. The breakfast area/restaurant though was very small, not to five star standards. It’s adjacent to the reception area. Overall, if you go in expecting a five star hotel, you may be disappointed. But if you keep your expectations to that of a four star, you will be more than happy. It’s a good hotel overall and we had a wonderful stay. I would stay again but for a slightly lower price than what I paid (approx. ***usd per night)!
Dear Guest, Thank you for taking time to provide us detailed feedback of your recent stay. Your comments have been noted. We are glad that overall, your stay was pleasant and comfortable; and we look forward to welcoming you back on your next trip to Singapore. Warmest regards, Management Team at Grand Park City Hall
The rooms are spacious, modern, and well-maintained, with cleanliness. The staff are friendly and professional. The hotel’s location is undeniably convenient, which I consider its greatest strength. However, there are several areas for improvement. The room has only one master switch controlling all lights, fan, and air-conditioning via a control panel near the bed, as well as a mobile control panel. I suggest providing a larger printed guide to explain the functions clearly. The air-conditioning is not sufficiently cool, and for an elegant hotel, the installation of a ceiling fan feels out of place and lowers the overall impression. Breakfast was disappointing, with limited choices and food scattered around the restaurant. The worst part was having to queue for about 10 minutes just to get a table for two, and the restaurant itself felt stuffy. Room service does not appear to be available 24 hours. While it’s commendable to support a green environment by replacing bottled water with dispensers, it would be better to provide a water container in the room for convenience.
Dear Hing, Thank you for choosing Grand Park City Hall for your staycation. We appreciate the time you had taken to provide us a detailed review. Your comments have been noted. We will convey your feedback regarding air-conditioning and breakfast variety to our team leaders to follow up. We hope that overall, your stay was pleasant and comfortable; and look forward to welcoming you back on your next staycation. Warmest regards, Management Team at Grand Park City Hall
Booked a 1 night stay for our wedding anniversary. Greeted by polite receptionist and clean and comfortable room. The pillow was nice and we slept well! The pool was not very big but generally decent. Felt that the breakfast area needs to be improved. The staff were not smiley at all, the spread was so so. Saw two Chinese female senior staff “bullying” younger foreign staff, it was absolutely unsightly. They were frustrated with teaching the younger foreign staff and displayed impatience at the restaurant. We heard them as they were so loud and shouted across the restaurant. The two Chinese female senior staff (one with short hair and one tied a pony tail) were clearly taking advantage of their seniority. When I asked the short hair senior staff for a teaspoon, she just replied me “over there”, leaving me to figure out the exact place myself. Although I managed to find one, the service attitude of the staff has left a bad impression and truly ruined my positive impression of the hotel. The restaurant staff needs to be sent for training to improve on their service standard. They have forgotten that they represents the hotel. There is no team work and we only saw workplace bullying. Don’t think we'll return back again.
Fell in love with their rooms the first time I booked it in 2023 and this time chose specifically this hotel despite the venue for my work is a bit far away. I could have booked other hotels but chose not to. Again I was not disappointed. Rooms are spacious, exquisite and clean. Staffs are very friendly and helpful. Malls are also quite near. So definitely I would recommend this to anyone who wants a tranquil respite at the end of the day.
Dear Edgar, Thank you for returning to stay at Grand Park City Hall for the 2nd time. We are glad that you liked the location of our property, which is central and near tourist attractions, shopping malls and public transportation. We are also delighted to know that you had an enjoyable and relaxing stay and were also happy with the warm hospitality of our team members. We look forward to welcoming you back to your home away from home in the near future. Warmest regards, Management Team at Grand Park City Hall
240 meters to public transportation
Airport transfer
Free Wi-Fi in all rooms!
Air conditioning
“Exceptional”
We have just returned from a 5 night stay at the Grand Park City Hall Hotel in Singapore. Wow! Smallish and intimate compared to our previous stays in Singapore at other bigger hotels. We chose a room with Crystal Club benefits - our room was on the 10th floor, and the Club facilities were on 9th floor. The service from the Crystal Club Team was exceptional and we would like to single out praise for Gladys, Iman and Amanda in particular. Nothing was too much trouble - everything was done with a genuine pride and delight in their service towards Crystal Club guests. We enjoyed partaking of breakfast, afternoon tea, and canapes each day of our stay. Food quality was perfect, plentiful and varied. We also enjoyed conversing with Gladys, Iman and Amanda about our daily plans and itineraries; and they made useful suggestions for us to tweak. They were genuinely interested in us. We would also like to name check Mike, who helped us physically move rooms one day - two trolley loads and all done with a smile. The pool on 4th floor is really good, a real haven in the heat of the colonial district - speaking of which the National Gallery, the Peranakan Museum, Raffles City Mall and The Fullerton Hotel are all within 5-10 mins walk, and we used City Hall MRT to travel further afield. We would also like to thank Sakthi and Gugan from the Concierge Team for helping move our luggage to the ground floor and arranging a taxi for us when we left. We would recommend Grand Park City Hall Hotel without any hesitation and hopefully will return next year.
Dear Paul, Thank you so much for choosing to stay at our Crystal Club @ Grand Park City Hall. It was truly a pleasure having you as our guests. We are glad that you liked the central location of our hotel which is convenient for all our guests to travel to nearby tourist attractions, shopping malls, eateries and public transportation. We are also delighted to hear that you liked your room and the attractive benefits offered by the Crystal Club. Your kind compliments will be conveyed to Gladys, Iman, Amanda, Mike, Sakthi and Gunan. All of them will be pleased and encouraged by your kind words. We look forward to welcoming you back next year for another wonderful and excellent stay at the Grand Park City Hall. Warmest regards, Management Team at Grand Park City Hall