This property is in high demand!
10 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Excellent breakfast and restaurant.

Novatel hotel is the perfect location for Queenstown holiday
Direct beach access to the room!

Fireplace and bar were great on cold nights.
Free Wi-Fi
Car park
Front desk [24-hour]
Fitness center
Restaurants
Bar
Golf course
Sauna
10 travelers have booked today.
Based on 3,466 verified reviews
9.6
8.7
8.6
8.4
8.1
8.1
Nearest transportation options
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The Queenstown Bus Station is within 0.3 km
Location rating score
There are 267 places in walking distance!
| Value for money | 8.1 |
| Distance to city center | 0.1 Km |
| Location rating | 9.6 |
| Nearest airport | Queenstown Airport (ZQN) |
| Distance to airport | 6.7 km |
Mountain view
Mountain view
Lake (partial view) view
Lake view
Lake (partial view) view
Garden view
Mountain view
Mountain view
For your convenience when traveling around the city, Novotel Queenstown Lakeside provides shuttle service right where you need it making it easy for you to get to places smoothly.
Novotel Queenstown Lakeside features free fitness center that is opportunely located at the tip of your finger, making it possible for you to get your daily exercise in at any hour of the day so you can spend your holiday break the way you want. For more details, please contact the property for more information.
Novotel Queenstown Lakeside offers car park onsite with charges applied for visitors with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
While on vacation with your family, your children can also experience the fun in sports and recreation facilities offered at Novotel Queenstown Lakeside such as children's playground.
The average travel time to get from Novotel Queenstown Lakeside to the airport is 15 minutes, but please bear in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.
Novotel Queenstown Lakeside has a total of 273 rooms.
Novotel Queenstown Lakeside's most popular month where verified visitors have stayed the most is in December.
Verified business travelers that have stayed at this property have given Novotel Queenstown Lakeside an average rating of 8.0. You can look up more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.
Past families with young children that have stayed at this property have given Novotel Queenstown Lakeside an average rating of 8.2. You can look up more detailed customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.
Past families with older children that have stayed at this property have given Novotel Queenstown Lakeside an average rating of 8.6. You can check out more specific customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.
Verified local travelers that have stayed at this property have given Novotel Queenstown Lakeside an average rating of 8.4. You can look up on more specific customer testimonials, and comments for this property down in the review section.
Wake up to a fantastic buffet and continental breakfast at Novotel Queenstown Lakeside. Guests can enjoy breakfast offered with an additional charge of 37 NZD for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

Experience Luxury and Convenience at Novotel Queenstown Lakeside
Welcome to Novotel Queenstown Lakeside, a 4-star hotel located in the heart of Queenstown, New Zealand. With its prime location, stunning views, and exceptional service, this hotel offers the perfect blend of luxury and convenience for both leisure and business travelers.
Check-in at Novotel Queenstown Lakeside begins at 02:00 PM, allowing you to start your stay at your own pace. The hotel's warm and welcoming staff will ensure a smooth and efficient check-in process, making you feel right at home from the moment you arrive. And when it's time to check-out, you have until 11:00 AM to bid farewell to this remarkable hotel.
Built in 1987 and last renovated in 2007, Novotel Queenstown Lakeside combines contemporary design with a touch of timeless elegance. The hotel's modern amenities and stylish decor create an inviting atmosphere, perfect for relaxation and rejuvenation. With 273 well-appointed rooms, you'll find comfort and tranquility in every corner, allowing you to unwind after a day of exploring the beautiful Queenstown.
Conveniently located just 15 minutes away from the airport, Novotel Queenstown Lakeside offers easy access to all that Queenstown has to offer. Whether you're here for business or pleasure, the hotel's proximity to the city center, just 0.1 km away, allows you to explore the vibrant streets, indulge in local cuisine, and experience the city's lively atmosphere.
Families traveling with children will find Novotel Queenstown Lakeside to be a perfect choice. The hotel's child policy allows children between the ages of 3 to 15 to stay free of charge, ensuring a hassle-free and enjoyable stay for the whole family. Create lasting memories as you explore the wonders of Queenstown together, knowing that your little ones are well taken care of.
Experience the best of Queenstown with Novotel Queenstown Lakeside as your base. From its convenient location to its exceptional service and comfortable accommodations, this hotel offers everything you need for an unforgettable stay. Book your stay today and immerse yourself in the beauty and excitement of Queenstown, New Zealand.
Unwind and Indulge in Endless Entertainment at Novotel Queenstown Lakeside
Novotel Queenstown Lakeside is a haven for entertainment enthusiasts, offering an array of facilities that cater to every interest. Whether you're in the mood for shopping, unwinding with a drink, or pampering yourself in a hot tub and sauna, this hotel has it all.
Step into the hotel's shops and discover a world of fashion, accessories, and souvenirs. Indulge in some retail therapy and bring back a piece of Queenstown with you. After a day of exploring the breathtaking landscapes, head to the bar and treat yourself to a refreshing beverage. Sip on a handcrafted cocktail or sample the finest wines from the region as you soak in the stunning views of Lake Wakatipu.
For those seeking relaxation, the hot tub and sauna provide the perfect retreat. Immerse yourself in the warm waters of the hot tub and let your worries melt away. Alternatively, rejuvenate your body and mind in the sauna, leaving you feeling refreshed and revitalized.
Surrounded by lush greenery, the hotel's garden offers a serene escape from the bustling city. Take a leisurely stroll amidst the vibrant flowers and manicured lawns, or simply find a quiet spot to unwind and enjoy the tranquility.
If you're in the mood for some friendly competition, head to the games room and challenge your friends or family to a variety of exciting games. From pool and foosball to board games and arcade classics, there's something for everyone to enjoy.
At Novotel Queenstown Lakeside, entertainment knows no bounds. Indulge in a world of shopping, relaxation, and fun, all within the comfort of this exceptional hotel.
Stay Active and Energized at Novotel Queenstown Lakeside
At Novotel Queenstown Lakeside, we understand the importance of staying active and energized during your stay. That's why we offer a range of sports facilities to cater to all your fitness needs.
For golf enthusiasts, our hotel boasts a stunning on-site golf course. Whether you are a beginner or a seasoned pro, you can enjoy a round of golf amidst the breathtaking scenery of Queenstown. Tee off and challenge yourself while taking in the panoramic views of the surrounding mountains and Lake Wakatipu.
If you prefer to work up a sweat indoors, our free fitness center is fully equipped with state-of-the-art exercise machines and equipment. Stay on top of your fitness routine and enjoy a vigorous workout session, all within the comfort of our hotel. Our fitness center is open 24/7, so you can exercise at your convenience, whether it's early in the morning or late at night.
For those who love winter sports, Novotel Queenstown Lakeside is the perfect base for your skiing adventures. With easy access to some of New Zealand's best ski fields, you can hit the slopes and experience the thrill of skiing or snowboarding. After a day on the mountain, return to our cozy hotel and relax in comfort.
No matter your sporting preference, Novotel Queenstown Lakeside has you covered. Stay active, energized, and make the most of your stay with our exceptional sports facilities.
Convenient Facilities at Novotel Queenstown Lakeside
Novotel Queenstown Lakeside offers a range of convenient facilities to ensure a comfortable and hassle-free stay for guests. With 24-hour room service, guests can enjoy delicious meals and snacks delivered right to their doorstep, making dining in the comfort of their room a breeze. The hotel also provides laundry service and dry cleaning, allowing guests to keep their clothes fresh and clean throughout their stay. Additionally, the daily housekeeping service ensures that rooms are always tidy and well-maintained.
For added convenience, Novotel Queenstown Lakeside offers safety deposit boxes to keep valuable belongings secure, as well as a concierge service to assist with any travel arrangements or recommendations. Free Wi-Fi is available in all rooms and public areas, allowing guests to stay connected and easily access information. The hotel also features a designated smoking area for guests who smoke. Express check-in/check-out and luggage storage services are provided, making arrival and departure hassle-free. With these convenient facilities, Novotel Queenstown Lakeside ensures that guests have everything they need for a comfortable and enjoyable stay.
Convenient Transport Facilities at Novotel Queenstown Lakeside
At Novotel Queenstown Lakeside, we understand the importance of seamless travel experiences for our guests. That's why we offer a range of transport facilities to ensure your stay in Queenstown is hassle-free. Whether you're arriving by car or need assistance with exploring the beautiful surroundings, we've got you covered.
For guests arriving by car, we provide convenient valet parking and an onsite car park. Rest assured that your vehicle will be safe and secure during your stay. Please note that car park charges are applied.
If you prefer to leave the driving to someone else, our shuttle service is available to take you to and from the airport or other nearby attractions. Our friendly and knowledgeable staff will be more than happy to assist you with any transportation needs you may have.
Additionally, our ticket service is here to help you plan and book your adventures in Queenstown. Whether you're looking to explore the stunning Milford Sound or embark on an adrenaline-pumping bungee jump, our team can provide you with the necessary information and assist you in securing your tickets.
At Novotel Queenstown Lakeside, we strive to make your stay as comfortable and convenient as possible. With our range of transport facilities, you can focus on enjoying all that Queenstown has to offer without worrying about the logistics.
Modern Comfort and Convenience at Novotel Queenstown Lakeside
At Novotel Queenstown Lakeside, guests can expect a range of modern and convenient room facilities to enhance their stay. Each room is equipped with air conditioning, ensuring a comfortable temperature throughout the year. Stay up-to-date with the latest news by enjoying a complimentary daily newspaper. For entertainment, guests can indulge in a selection of in-house movies on the television provided in every room.
Pamper yourself with the convenience of a hair dryer, available in each room for your personal grooming needs. Stay connected with the world through satellite/cable TV, offering a variety of channels for your viewing pleasure. Quench your thirst or enjoy a quick snack with the well-stocked mini bar and refrigerator.
Step out onto your own private balcony or terrace and soak in the breathtaking views of Queenstown. Whether you prefer to relax and unwind or stay connected, Novotel Queenstown Lakeside's room facilities are designed to cater to your every need.
Indulge in a Culinary Delight at Novotel Queenstown Lakeside
At Novotel Queenstown Lakeside, you can embark on a gastronomic journey like no other. With a range of dining facilities available, your taste buds are in for a treat. Start your day off right with a delectable continental breakfast, served fresh and abundant at the breakfast buffet. From freshly baked pastries to a variety of cereals, fruits, and hot dishes, there's something to satisfy every craving.
For those looking for a quick pick-me-up or a casual bite, the hotel's coffee shop is the perfect spot. Enjoy a freshly brewed cup of coffee or indulge in a selection of light snacks and sandwiches. If you prefer a more formal dining experience, head over to the hotel's restaurant, where you can savor a diverse menu of international and local cuisines. From mouthwatering steaks to flavorful seafood dishes, each bite is a burst of flavors that will leave you craving for more.
Whether you're in the mood for a midnight snack or a late-night feast, the 24-hour room service ensures that you can satisfy your cravings at any time. Additionally, the shared kitchen facilities allow guests to prepare their own meals, giving you the flexibility to cook up your favorite dishes. With daily housekeeping, you can rest assured that your dining experience will be complemented by a clean and inviting atmosphere. So, come and experience the culinary delights at Novotel Queenstown Lakeside, where every meal is an unforgettable experience.
Comfort and Variety at Novotel Queenstown Lakeside
Novotel Queenstown Lakeside offers a range of comfortable and spacious rooms to suit every traveler's needs. With options such as 2 Double Beds, King, Standard 2 Double Beds, Standard King Bed, Standard King Room, Standard Queen, and Two Double Beds, guests can choose the perfect accommodation that caters to their preferences. Whether you're traveling with family, friends, or on a solo adventure, Novotel Queenstown Lakeside has the ideal room for you.
By booking these rooms on Agoda, guests can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates and exclusive deals, ensuring that you get the most value for your money. With Agoda's user-friendly platform, finding and booking your preferred room at Novotel Queenstown Lakeside is quick and easy. Experience a seamless booking process and secure your dream room at this exceptional hotel through Agoda today.
Explore the Vibrant Queenstown City Center
Nestled in the heart of Queenstown, New Zealand, Novotel Queenstown Lakeside offers an unrivaled location for exploring the vibrant Queenstown City Center. With its picturesque setting on the shores of Lake Wakatipu and surrounded by majestic mountains, Queenstown is known as the adventure capital of New Zealand, and the city center is where all the action happens.
Step outside the hotel and find yourself immersed in a bustling hub of activity. Wander down the vibrant streets lined with boutique shops, charming cafes, and world-class restaurants. Indulge in some retail therapy and discover unique souvenirs, local artwork, and high-end fashion. After a day of shopping, treat yourself to a delicious meal at one of the many restaurants offering a diverse range of cuisines, from traditional New Zealand fare to international favorites.
Queenstown City Center is not only a shopper's paradise but also a gateway to thrilling adventures. Adrenaline junkies can take part in a wide range of activities, including bungee jumping, jet boating, skydiving, and paragliding. For those seeking a more relaxed experience, take a leisurely stroll along the picturesque waterfront, hire a bike to explore the surrounding trails, or hop on a scenic cruise on Lake Wakatipu.
Whether you're looking for adventure, relaxation, or simply want to soak up the vibrant atmosphere, Queenstown City Center has something for everyone. Stay at Novotel Queenstown Lakeside and experience the best of this captivating destination right at your doorstep.
Convenient Transportation from Queenstown Airport to Novotel Queenstown Lakeside
Located in the heart of Queenstown City Center, Novotel Queenstown Lakeside is a popular choice for travelers seeking a comfortable and convenient stay in Queenstown, New Zealand. When it comes to getting to the hotel from Queenstown Airport, you have a few options to choose from.
The most convenient and time-saving option is to take a taxi or a private airport transfer directly to the hotel. The journey from the airport to Novotel Queenstown Lakeside takes approximately 15 minutes, depending on traffic conditions. Taxis are readily available at the airport, and the hotel also offers a dedicated concierge service to assist guests with arranging transportation.
If you prefer public transportation, you can take the Connectabus, a reliable and affordable bus service that operates between Queenstown Airport and the city center. The bus stop is conveniently located just outside the airport terminal, and the journey to Novotel Queenstown Lakeside takes around 20 minutes. The bus service operates at regular intervals throughout the day, making it a convenient option for budget-conscious travelers.
No matter which transportation option you choose, you'll be greeted with stunning views of Queenstown's picturesque landscapes as you make your way to Novotel Queenstown Lakeside. With its prime location and easy accessibility, this hotel is the perfect choice for both business and leisure travelers looking to explore the beauty of Queenstown, New Zealand.
Discover the Natural Beauty and Exciting Attractions near Novotel Queenstown Lakeside
Nestled in the heart of Queenstown, Novotel Queenstown Lakeside offers an ideal base for exploring the stunning natural beauty and exciting attractions that surround it. Just a stone's throw away from the hotel, you'll find Queenstown Gardens, a picturesque oasis boasting beautifully manicured lawns, vibrant flower beds, and serene walking trails. Take a leisurely stroll through the gardens and enjoy breathtaking views of Lake Wakatipu and the Remarkables mountain range.
For nature enthusiasts, Kiwi Birdlife Park is a must-visit attraction located within walking distance from the hotel. Here, you can get up close and personal with New Zealand's unique wildlife, including the iconic kiwi bird. Explore the park's lush native forest, learn about conservation efforts, and witness captivating bird shows.
If you're seeking a bit of adventure, Queenstown Hill is just a short drive away. Embark on a scenic hike up the hill and be rewarded with panoramic views of the surrounding mountains and the glistening Lake Wakatipu. For a taste of local culture, head to Queenstown Mall, a vibrant hub filled with boutique shops, restaurants, and art galleries. Indulge in some retail therapy, sample delicious local cuisine, and admire the works of talented local artists.
For those looking to explore the great outdoors, the famous Ben Lomond Track and Queenstown Trail are easily accessible from the hotel. Lace up your hiking boots and conquer the challenging Ben Lomond Track, which offers breathtaking views from its summit. Alternatively, hop on a bike and embark on the Queenstown Trail, a network of scenic cycling routes that wind through picturesque landscapes.
If you're feeling lucky, a visit to SkyCity Queenstown Casino is a must. Try your hand at the gaming tables or enjoy live entertainment in a vibrant atmosphere. For a touch of history, explore the Queenstown Cemetery, where you can learn about the town's pioneers and enjoy peaceful surroundings.
Finally, don't miss the opportunity to hike the Tiki Trail, a scenic route that leads to the iconic Skyline Queenstown complex. Enjoy sweeping views of the town and the Remarkables as you make your way up to the summit.
To top it all off, make sure to snap a photo with the Moa Statue, a quirky landmark that pays homage to New Zealand's extinct giant bird. With its prime location and proximity to these incredible landmarks and attractions, Novotel Queenstown Lakeside is the perfect choice for an unforgettable Queenstown adventure.
Convenient Public Transport Stations near Novotel Queenstown Lakeside
Located in the heart of Queenstown, Novotel Queenstown Lakeside offers easy access to several public transport stations, including the Queenstown Bus Station. Just a short stroll from the hotel, the Queenstown Bus Station is a hub for various bus routes, making it convenient for guests to explore the stunning surroundings of Queenstown. Whether you're planning to visit the nearby ski resorts, embark on a scenic tour, or simply explore the town, the Queenstown Bus Station provides a reliable and efficient mode of transportation.
Another public transport option near Novotel Queenstown Lakeside is the Skyline Gondola and Luge. Situated within walking distance from the hotel, this iconic attraction offers breathtaking views of the Remarkables mountain range and Lake Wakatipu. Guests can take a scenic ride on the gondola and enjoy panoramic vistas before trying their hand at the thrilling luge ride. The Skyline Gondola and Luge is not only a popular tourist attraction but also a convenient transport option for those looking to explore the surrounding area.
In addition to the Queenstown Bus Station and the Skyline Gondola and Luge, Novotel Queenstown Lakeside is also close to the Steamer Wharf, which serves as a departure point for various lake cruises. From the Steamer Wharf, guests can embark on a scenic cruise on Lake Wakatipu, admiring the stunning landscapes and enjoying the fresh mountain air. Whether you're looking to relax on a leisurely cruise or explore the nearby islands, the Steamer Wharf offers a convenient and picturesque transport option for guests staying at Novotel Queenstown Lakeside.
A Gastronomic Adventure Awaits
Novotel Queenstown Lakeside is surrounded by an array of exceptional restaurants that are sure to satisfy every palate. Indulge in the legendary Fergburger, known for its mouthwatering gourmet burgers that have gained worldwide acclaim. For a delectable dining experience, Flame Bar & Grill offers a tantalizing menu of succulent steaks and grilled seafood. Bespoke Kitchen is a haven for health enthusiasts, serving up wholesome and organic dishes made from locally sourced ingredients. Craving a juicy burger? Devil Burger is the go-to spot, serving up deliciously messy creations that are worth every bite. For a taste of Mexican street food, head to Taco Medic Searle Lane and savor their authentic tacos bursting with flavors. Pizza lovers will be delighted at Fat Badgers Pizza Bar Queenstown, where you can enjoy a variety of mouthwatering pizzas made with love. Blue Kanu is a fusion restaurant that combines Pacific and Asian flavors, creating unique and unforgettable dishes. Seafood enthusiasts will find their paradise at FINZ Seafood & Grill, where fresh seafood is expertly prepared and served with flair. Pog Mahones Irish Pub & Restaurant offers a warm and lively atmosphere, perfect for enjoying traditional Irish fare and a pint of Guinness. And for those looking to sample a wide selection of craft beers, Atlas Beer Cafe is the place to be, with an extensive beer menu that will impress even the most discerning beer connoisseur. With such a diverse range of dining options just steps away from the hotel, guests at Novotel Queenstown Lakeside are in for a gastronomic adventure.
Shop 'til you drop in Queenstown
Located in the heart of Queenstown, Novotel Queenstown Lakeside is surrounded by a plethora of shopping landmarks. Just steps away from the hotel, you'll find The Remarkable Sweetshop, where you can indulge your sweet tooth with a wide selection of delectable treats. For those looking to get creative, The Bead Shop offers a treasure trove of beads and jewelry-making supplies. If you're in need of ski gear, Gravity Action Ski Hire has you covered with a range of high-quality equipment. Out There Clothing is the go-to destination for fashion-forward travelers, offering stylish and unique clothing options. Nine Body Coverage is a haven for beauty enthusiasts, with a variety of skincare and beauty products to choose from. In The Pink is a boutique store that specializes in women's fashion, offering a curated collection of trendy clothing and accessories. For those who love fresh produce and gourmet delights, the Mediterranean Market is a must-visit, offering a wide array of local and international food products. Steamer Wharf is a vibrant waterfront area that houses a variety of shops and boutiques, perfect for leisurely strolls and retail therapy. Art and Nature of Queenstown showcases the talents of local artists, featuring a range of beautiful artworks and handmade crafts. Finally, DF Souvenirs is the place to go for unique mementos and souvenirs to remember your trip by. With such a diverse range of shopping options right at your doorstep, Novotel Queenstown Lakeside is the perfect base for a shopping adventure in Queenstown.
Affordable Luxury at Novotel Queenstown Lakeside
Looking for a luxurious stay in Queenstown without breaking the bank? Look no further than Novotel Queenstown Lakeside. With an average price of $214 per room, this hotel offers exceptional value for money compared to the city's average price of $222 per room.
Nestled in the heart of Queenstown, Novotel Queenstown Lakeside offers stunning views of Lake Wakatipu and the surrounding mountains. The hotel's modern and stylish rooms are designed with comfort and convenience in mind, featuring plush bedding, spacious bathrooms, and all the amenities you need for a relaxing stay.
Whether you're visiting Queenstown for business or leisure, Novotel Queenstown Lakeside has something to offer everyone. From its convenient location near popular attractions and restaurants to its range of on-site facilities including a fitness center, sauna, and restaurant, this hotel ensures a memorable and enjoyable stay. Experience affordable luxury at Novotel Queenstown Lakeside and make your trip to Queenstown truly unforgettable.
Excellent Service and Clean Rooms
The Novotel Queenstown Lakeside in Queenstown, New Zealand has received rave reviews from its guests. One recurring theme in the reviews is the excellent service provided by the staff. Guests have consistently mentioned the friendly and hospitable nature of the hotel staff, making their stay even more enjoyable. Another highlight of the hotel is the cleanliness of the rooms. Guests have praised the housekeeping crew for their attention to detail, ensuring that the rooms are spotless. The comfortable and modern rooms have also been a hit with guests, with many mentioning the comfortable beds and the overall comfort of their stay. With its perfect location and excellent lake view, it's no wonder that guests are eager to recommend the Novotel Queenstown Lakeside to their friends and plan to return again and again.
Unforgettable Stay at Novotel Queenstown Lakeside
Novotel Queenstown Lakeside is a truly remarkable hotel that has consistently received positive customer ratings. With an overall rating of 8.6, it is evident that guests have had an unforgettable experience during their stay. The hotel's exceptional value for money, with a rating of 8.1, ensures that guests feel they have received excellent service and amenities without breaking the bank.
One of the standout features of Novotel Queenstown Lakeside is its impressive facilities, which have been rated at 8.1. From the moment guests step into the hotel, they are greeted with modern and well-maintained facilities that cater to their every need. Whether it's the well-equipped fitness center, the relaxing sauna, or the inviting outdoor terrace, guests are spoiled for choice when it comes to leisure and entertainment options.
The cleanliness of Novotel Queenstown Lakeside is another aspect that guests consistently rave about, with a rating of 8.7. The hotel's housekeeping team goes above and beyond to ensure that every corner of the property is immaculate. From the spotless rooms to the pristine public areas, guests can relax and enjoy their stay in a clean and hygienic environment.
Furthermore, the hotel's unbeatable location, with a rating of 9.6, is a major highlight for guests. Situated right in the heart of Queenstown, guests are treated to breathtaking views of Lake Wakatipu and the surrounding mountains. The hotel's proximity to popular attractions, restaurants, and shops allows guests to easily explore and immerse themselves in the vibrant atmosphere of Queenstown.
The comfort of the accommodations at Novotel Queenstown Lakeside is also highly praised, with a rating of 8.5. The spacious and well-appointed rooms provide a cozy retreat after a day of adventure or relaxation. Guests can sink into plush beds, enjoy modern amenities, and unwind in a serene ambiance.
Last but not least, the staff performance at Novotel Queenstown Lakeside is exceptional, with a rating of 8.7. The friendly and professional staff members go above and beyond to ensure that guests have a memorable stay. From the warm welcome at check-in to the attentive service throughout the stay, guests feel valued and well taken care of.
Overall, Novotel Queenstown Lakeside is a hotel that consistently exceeds expectations, as reflected in its outstanding customer ratings. With its exceptional value, impressive facilities, impeccable cleanliness, unbeatable location, comfortable accommodations, and exceptional staff performance, guests are guaranteed an unforgettable stay at this remarkable hotel.
Excellent8.1
Facilities
Exceptional9.6
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Excellent
10 most recent verified ratings received by the property
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Guests love the superb location of this hotel with plenty of dining options nearby. The staff provides excellent customer service and are friendly and attentive. The rooms are clean and comfortable with plush beds for a relaxing stay. This hotel is conveniently located for guests who want to explore nearby gardens, restaurants, and the beach.
Few guests mentioned room cleanliness issues with dirty carpets and bedding in 5 out of many reviews. Some felt that rooms need renovation and updates in 3 out of many reviews.
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Our stay at Novotel Queenstown Lakeside was absolutely wonderful. The hotel is perfectly located right by the lake, offering stunning views and easy access to shops, restaurants, and activities. The staff were warm, professional, and always ready to help, making the whole experience feel welcoming. The room was modern, spotless, and very comfortable, with everything I needed for a relaxing stay. Breakfast was fresh and plentiful, the perfect start to each day before exploring Queenstown. I couldn’t have asked for a better experience—Novotel Queenstown is the perfect mix of comfort, convenience, and breathtaking scenery. Highly recommended!
Thank you for your exceptional and generous review. We are so pleased to hear that your stay with us was such a wonderful experience. Our lakeside location truly is something special, and it is lovely to know you enjoyed the views and the easy access to Queenstown’s shops, restaurants and activities. Your kind comments about our team mean a great deal. Providing warm, professional service is very important to us, and we are glad this helped make your stay feel welcoming and seamless. It is also fantastic to hear that you found your room modern, spotless and comfortable, and that breakfast was a fresh and plentiful start to your days of exploring. We will be sure to share your feedback with the wider team. Thank you again for your recommendation. We look forward to welcoming you back for another memorable stay by the lake. Sincerely, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.
I stayed at this hotel for two nights totally, but because the dates were split, I stayed in two different Standard rooms. The first room was located on Level 2 and was relatively newer and cozier compared to the other Standard room. However, it faced the parking lot. While a parking lot view was acceptable, the room was very close to both the parking area and the garbage collection zone, which made it uncomfortable. Because of the proximity, I had to keep the curtains closed at all times. This room needs to be renovated. The second room appeared to be renovated and felt cleaner and more spacious, with a pleasant garden view. However, it was quite noisy, which could be inconvenient for guests traveling with a baby. Despite booking the same Standard room category, I found the condition of the two rooms to be noticeably different, which felt inconsistent for the same room category. The location is great, and I would stay here again, but in a better room.
Thank you for taking the time to share such detailed feedback following your recent stay. We appreciate you highlighting the differences you experienced between the two Standard rooms. While we are pleased to hear that your second room felt renovated, cleaner and more spacious with a pleasant garden view, we understand your concerns regarding the inconsistency in condition between the two rooms. We are sorry that the first room’s proximity to the parking and service areas impacted your comfort and privacy, and that noise in the second room was disruptive. As we are located in the heart of Queenstown, some surrounding activity can occasionally be heard, however we appreciate that this may be inconvenient, particularly when travelling with a baby. Our front desk team is always available during your stay should any noise concerns arise, and we will do our best to assist where possible. Your comments regarding the variation in room condition have been shared with our leadership and main
I recently stayed at Novotel Queenstown Lakeside for four nights and had a generally positive experience, though with some reservations. My room was on the ground floor with a window facing trees, which unfortunately didn’t offer any view. I had put in a request for a room with a better view under special requests when booking. However, when checking in, the female staff at the reception informed me that many guests had requested rooms with better views, and most of these rooms were already taken. I asked if it would be possible to arrange a better room for the remaining days of our stay, but she said she didn’t think she could make it happen as many people had requested the same. Perhaps the staff could have been more friendly and welcoming during this interaction, which would have made the experience a bit more pleasant. The hotel’s location is excellent, just a few minutes’ walk to the busy area of Queenstown and only a minute’s walk to Lake Wakatipu, which was incredibly convenient. The room itself was spacious at 26m², providing plenty of space for the two of us. Housekeeping did a great job, cleaning the room daily without us having to ask, and the room was always ready by the time we returned in the afternoon. However, there was no complimentary mineral water in the room throughout our stay. We were told that tap water is safe to drink, but since we aren’t used to drinking water from the tap, we had no choice but to purchase bottled water from the market. This lack of a basic amenity made us feel less welcomed. Complimentary water in the room is a small yet essential touch that can make guests feel more comfortable and appreciated. The bed was comfortable, ensuring a good night’s sleep. However, the bathtub had some yellow stains or marks, which made us uncomfortable using it for soaking. We ended up covering the spots with the tub-sucked mat. A nice touch was that we could store our luggage for free after the 11 am checkout, which made our last day in Queenstown much more manageable. Overall, while the room had its drawbacks, the convenient location, cleanliness, and comfort of the bed made for a pleasant stay.
The location was on point, walking distance to everything in town, which is why we picked it. Staff were polite, easy to talk to and helpful. Parking was $36 a day for Valet during our stay, which we used 1 day out of our 3 nights. We were able to get a street park out the front the other 2. After 6pm it is free until 9am. We spent a total of $15 on the meter for the 2 days to last until 6pm. The room was very spacious and clean. The temperature in the room kept us comfortable. We were unaware how cold it was outside until we left. In May it is freezing out there, around -3 degrees, so rug up. Bed is super comfortable. Our only con for our stay would be the elevator not working. I didn't mind too much as we used the stairs in the morning and when we came back at night after dinner only. When the elevator is fixed it would be perfect. I can't understand some of the negative reviews, but everyone's experience is different I guess. I will highly recommend the Novotel to all my friends and family, and it will be our 1st choice if we come back again.
300 meters to public transportation
Located in Queenstown tourist area
Currency exchange
Free Wi-Fi in all rooms!
“Would stay again!”
My sister and I thoroughly enjoyed staying here. The best location, walking distance to everything you need, beautiful views and super friendly staff. Facilities were clean and tidy. Beds were wonderfully comfortable. A very luxurious feeling. My only criticism is that in spite of having lovely and friendly staff, things felt quite disorganized. I dropped off my luggage early before check in and was told it would be sent to my room. When I later checked in and was told my luggage would be in my room, I went to find it wasn't. There were a few minutes I was worried my luggage was lost. When I checked in the lady at reception couldn’t find my booking but quickly found it. That also made me uneasy. We loved the free use of the spa but wasn't told where this was or that we needed a key to enter in. Just small things that made settling in a bit rough. Other than that, we had a great experience and loved it there.
Thank you for your thoughtful and detailed review. We are so pleased to hear that you and your sister thoroughly enjoyed your stay and appreciated our central location, beautiful views, comfortable beds and friendly team. It is wonderful to know you felt a sense of luxury and found the facilities clean and tidy. At the same time, we sincerely apologise for the moments that felt disorganised. We understand how concerning it would have been not to find your luggage in the room straight away, and we regret that this caused unnecessary worry. Likewise, any delay in locating your booking at check in should not have made you feel uneasy. Your comments have been shared with our front office team to ensure clearer communication and smoother processes. We are also sorry that information regarding the spa access and key requirements was not explained at check in. Settling in should feel seamless, and we appreciate you highlighting these small but important details. Thank you again for your b